Accessibility Statement

General

Amigos Peludos LLC strives to ensure that its services are accessible to people with disabilities. Amigos Peludos LLC has invested a significant number of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Amigospeludosllc.com

Amigospeludosllc.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Amigospeludosllc.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Amigospeludosllc.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Amigos Peludos LLC continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.


In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Amigospeludosllc.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Amigospeludosllc.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Amigospeludosllc.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Amigos Peludos LLC Customer Support as follows:


Email: amigospeludosllc@gmail.com

 

Updated: February 2024

On this page: size chart, care guide, shipping, custom, warranty, return, repair, exchange, wholesale

Shipping

Shipping

We currently only ship to the US.

Processing Time:

Our current processing time is 10-14 business days. please keep in mind that ALL our items are handmade, so please be patient with us. Once you have placed your order, we will work on it as soon as we can.

 Please allow an additional 3-8 business days after your order has been fulfilled for shipping via USPS.

 All orders are sent through United States Postal Service (USPS)!

Amigos Peludos LLC is not responsible for lost, delayed, or stolen packages. Please contact your local post office to remedy the situation. In these instances, Amigos Peludos LLC is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier, if contacted within 30 days. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.

But if you have questions about your order, you can always contact us at amigospeludosllc@gmail.com

Please keep in mind that we are not liable for the packages after they are dropped off at USPS!

We also cannot control shipping times. Thank you for your patience and understanding!

Where do you ship to?

We are currently only shipping to the US.

How much is the shipping cost?

Shipping costs will be calculated automatically at USPS Ground Advantage or USPS Priority Mail during checkout.

Tracking is included for both shipping options.

Free shipping is offered for US orders over $100.

When will I receive my order?

USPS Ground Advantage: Typically 2-5 business days from shipping date per USPS website

USPS Priority Mail: Typically 1-3 business days from shipping date per USPS website

Please refer to your tracking number for your order.

Please make sure that you enter your address correctly to avoid lost mail! We are not responsible for any lost mail after orders have shipped. If a package is returned to us, we will refund you the order amount minus the shipping cost and sales tax.

How long is the processing time?

Our current processing time is 14 - 21 business days. Please keep in mind that ALL our items are handmade, so please be patient with us. Once you have placed your order, we will work on it as soon as we can.

Please allow an additional 3-5 business days after your order has been fulfilled for shipping via USPS.

We also cannot control shipping times. Thank you for your patience and understanding!

Things like holidays and new releases may slow processing times, but we will always let you know if there is a delay!

Returns

What is your return and exchange policy?

Unfortunately, at this time we do not offer returns, refunds or exchanges. But we are always willing to chat and make sure you are helped with any issues!

If there is an issue with the product itself, please contact amigospeludosllc@gmail.com within 14 days of delivery with photo evidence of the item’s improper condition. We will be happy to offer a repair or replacement of the product. No guarantees.

Can I cancel my order?

All sales are final. We do NOT accept returns or exchanges. Cancellations must be made within 24 hours of purchase. We don't accept cancellations after your order has be shipped. Contact Us.

What do I do if I my item is damaged or incorrect?

Damages and Issues

If your order arrives damaged or if you receive the wrong item, please reach out to us at amigospeludosllc@gmail.com within 7 days of receiving your order. Please include your order number and a photo showing the item's condition. We will evaluate the issue and do our best to make it right.

Other

Do you make custom items?

Yes, we are currently only doing beds at this time. To order go to our Custom Orders page.

Do you offer wholesale?

We are not offering wholesale at this time.