FAQs

We currently only ship to the US.

Processing Time:

Our current processing time is 10-14 business days. please keep in mind that ALL our items are handmade, so please be patient with us. Once you have placed your order, we will work on it as soon as we can.

 Please allow an additional 3-8 business days after your order has been fulfilled for shipping via USPS.

 All orders are sent through United States Postal Service (USPS)!

Amigos Peludos LLC is not responsible for lost, delayed, or stolen packages. Please contact your local post office to remedy the situation. In these instances, Amigos Peludos LLC is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier, if contacted within 30 days. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.

But if you have questions about your order, you can always contact us at amigospeludosllc@gmail.com

Please keep in mind that we are not liable for the packages after they are dropped off at USPS!

We also cannot control shipping times. Thank you for your patience and understanding!

Our current processing time is 14 - 21 business days. Please keep in mind that ALL our items are handmade, so please be patient with us. Once you have placed your order, we will work on it as soon as we can.

Please allow an additional 3-5 business days after your order has been fulfilled for shipping via USPS.

We also cannot control shipping times. Thank you for your patience and understanding!

Things like holidays and new releases may slow processing times, but we will always let you know if there is a delay!

USPS Ground Advantage: Typically 2-5 business days from shipping date per USPS website

USPS Priority Mail: Typically 1-3 business days from shipping date per USPS website

Please refer to your tracking number for your order.

Please make sure that you enter your address correctly to avoid lost mail! We are not responsible for any lost mail after orders have shipped. If a package is returned to us, we will refund you the order amount minus the shipping cost and sales tax.

We are currently only shipping to the US.

Shipping costs will be calculated automatically at USPS Ground Advantage or USPS Priority Mail during checkout.

Tracking is included for both shipping options.

Free shipping is offered for US orders over $100.

Unfortunately, at this time we do not offer returns, refunds or exchanges. But we are always willing to chat and make sure you are helped with any issues!

If there is an issue with the product itself, please contact amigospeludosllc@gmail.com within 14 days of delivery with photo evidence of the item’s improper condition. We will be happy to offer a repair or replacement of the product. No guarantees.

Damages and Issues

If your order arrives damaged or if you receive the wrong item, please reach out to us at amigospeludosllc@gmail.com within 7 days of receiving your order. Please include your order number and a photo showing the item's condition. We will evaluate the issue and do our best to make it right.

All sales are final. We do NOT accept returns or exchanges. Cancellations must be made within 24 hours of purchase. We don't accept cancellations after your order has be shipped. Contact Us.

Absolutely! At BEBE-Toyo, we proudly offer Afterpay as a payment option for customers in California and various other regions. With Afterpay, you can shop now and pay for your purchase in four interest-free installments, making your shopping experience even more convenient and flexible. Simply select Afterpay at checkout, and you'll be able to enjoy your desired products while spreading the payments over time.

Yes, we are currently only doing beds at this time. To order go to ourCustom Orders page.

We are not offering wholesale at this time.

Please note that all of our products are handmade, and as a result, each item may exhibit slight variations in color, pattern placement, size, and shape. These unique differences are part of what makes our products special.

For the safety and well-being of your pet, we recommend that you always supervise them while using any of our products. Our items are not designed to be "animal-proof" and may be susceptible to chewing or tearing. Under no circumstances should a pet be left unattended with any products from Amigos Peludos LLC.

Amigos Peludos LLC is not responsible for any injuries that may occur to your pet while using our products.